Category: Volunteers

Some volunteers—especially those working hotline shifts—don’t have access to client data. But they still need a secure, simple way to document calls.

Strive DB makes that possible through a special call logging form that allows a volunteer to submit call information without seeing or selecting a client record. Here’s how it works.

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🧭 Accessing the Hotline Call Log

From the volunteer’s limited navigation menu, there’s a dedicated option for Log a Call. This opens a streamlined form just for recording hotline interactions.

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📝 Entering Call Details

The form allows volunteers to capture the basic details of the interaction:

• A name, nickname, or label for the caller (e.g., “Bobby Sue”)
• The type of contact (phone, text, etc.)
• The date and time of the call
• Notes about what was discussed

🔐 Volunteers never see client search tools or full profiles—they just type in what they know.

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🔗 What Happens After Submission

Once submitted, the call appears in the system unassociated with a known client. A staff member with full access can later:

• Review the call log
• Match the entry to an existing client (if appropriate)
• Convert the call into a formal contact record

🧠 This system allows volunteers to document their work responsibly, without compromising survivor privacy.

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🔒 Why This Matters

Hotline work is critical, but not every volunteer needs full system access. This form lets you:

• Maintain privacy boundaries
• Capture usable, reviewable data
• Support audit trails and follow-ups by staff

Combined with time logging, this gives volunteers the tools they need—without giving them more access than necessary.

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🧠 Final Thoughts

Strive DB’s call logging form for volunteers strikes the right balance: easy for frontline responders, and secure for clients. It keeps your hotline workflow smooth, accountable, and survivor-focused.

💬 Want help customizing fields or workflows for your center? Contact support—we’ll tailor it to your policies.

 

Volunteers play a critical role, and logging their hours cleanly and accurately is key for both internal tracking and grant reporting. Strive DB provides a dedicated interface for volunteers to log the time they spend on various tasks—whether that’s staffing the hotline or handling admin work.

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🧭 Accessing the Volunteer Time Log

Volunteers see a simplified version of the app. From their limited menu, they’ll see a clear option labeled “Log Time”.

This opens their weekly timesheet.

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📋 Entering Time for Approved Tasks

The log form includes rows for each task the volunteer is allowed to report time against. Examples might include:

• Hotline
• Administration
• Outreach

For each row, the volunteer will:

• Select a location (e.g., home, office)
• Enter hours worked for each day of the week

🧠 Volunteers only see the task codes their role is authorized to log against.

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📤 Submitting the Timesheet

Once hours are entered, the volunteer clicks Submit. The timesheet moves into “submitted” status and becomes visible for review.

Once approved by a supervisor, the timesheet is marked as Ready.

✅ Timesheets can be edited and resubmitted if something needs to be corrected later.

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🔒 Access & Permissions

Volunteers cannot access client data or see service logs. Time logging is restricted to their assigned task categories, and visibility into submitted time is scoped only to their own entries.

This makes it safe to use for both in-office and remote volunteers—without exposing any survivor information.

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🧠 Final Thoughts

Volunteer time logging in Strive DB is simple, secure, and built to meet the needs of nonprofit tracking and grant compliance. Whether volunteers are answering phones or stuffing envelopes, their time counts—and Strive makes it easy to capture.

💬 Need help configuring volunteer roles or task codes? Reach out to support—we’ll help you tailor it to your workflow.