Close

📞 Volunteer Hotline Call Logs Without Client Access in Strive DB

Some volunteers—especially those working hotline shifts—don’t have access to client data. But they still need a secure, simple way to document calls.

Strive DB makes that possible through a special call logging form that allows a volunteer to submit call information without seeing or selecting a client record. Here’s how it works.


🧭 Accessing the Hotline Call Log

From the volunteer’s limited navigation menu, there’s a dedicated option for Log a Call. This opens a streamlined form just for recording hotline interactions.


📝 Entering Call Details

The form allows volunteers to capture the basic details of the interaction:

  • A name, nickname, or label for the caller (e.g., “Bobby Sue”)
  • The type of contact (phone, text, etc.)
  • The date and time of the call
  • Notes about what was discussed

🔐 Volunteers never see client search tools or full profiles—they just type in what they know.


🔗 What Happens After Submission

Once submitted, the call appears in the system unassociated with a known client. A staff member with full access can later:

  • Review the call log
  • Match the entry to an existing client (if appropriate)
  • Convert the call into a formal contact record

🧠 This system allows volunteers to document their work responsibly, without compromising survivor privacy.


🔒 Why This Matters

Hotline work is critical, but not every volunteer needs full system access. This form lets you:

  • Maintain privacy boundaries
  • Capture usable, reviewable data
  • Support audit trails and follow-ups by staff

Combined with time logging, this gives volunteers the tools they need—without giving them more access than necessary.


🧠 Final Thoughts

Strive DB’s call logging form for volunteers strikes the right balance: easy for frontline responders, and secure for clients. It keeps your hotline workflow smooth, accountable, and survivor-focused.

💬 Want help customizing fields or workflows for your center? Contact support—we’ll tailor it to your policies.